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Return/Credit Policy
Thank you for your purchase at yardpartsExpress.com- a division of Sunbelt Outdoor Products, Inc. Our goal at yardpartsExpress.com is to provide you with the best service possible. We understand that occasionally there may be problem with an order. Regardless of the reason, yardpartsExpress.com will work to assist you in finding a solution that is right for your needs. Return Policy: 1. All returns must be requested within 30 days of purchase. 2. All product(s) must be new, unused, and unopened in the original packaging. 3. All returns must be authorized by yardpartsExpress.com. To Return Product(s): To request a return authorization number, please contact our customer service department at 1-866-366-8175, or email us at CustomerCare@yardpartsExpress.com . A customer service representative will issue you a return authorization number. Securely package the product(s) for return and write the return authorization number on the outside of the box along with your return address. yardpartsExpress.com will not be responsible for returned merchandise lost in transit. The customer is responsible for the return shipping charges. Upon receiving the returned product(s) we will refund your credit card for the cost of the product excluding shipping and handling charges. Ship the return to: To Report Receipt of Incorrect Quantity, Incorrect Product(s), or Defective Product(s): If you receive the incorrect quantity, incorrect product(s), or defective product(s) it must be reported to customer service within 30 days of purchase. Any inaccuracies not reported within 30 days of receipt cannot be adjusted/credited. If you receive a damaged package: To protect both yourself and yardpartsExpress.com, please note the package as damaged on the UPS signature pad at the time of delivery. Check your shipment for any missing or damaged items. Any missing or damaged items must be reported to customer service within 30 days of purchase. Any damages not reported within 30 days of receipt cannot be adjusted/credited. To report, please contact customer service at 1-866-366-8175, or email us at CustomerCare@yardpartsExpress.com |
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